Sponsored by Vilisoft Real client scenario: "Mike, we clone the same epic structure every sprint. 50 issues. Different assignees, dates, priorities. Takes us 2-3 hours of manual work every two weeks." My response: "What if I told you that could be 2 minutes instead?" Their reaction:
Sponsored by Adaptavist My reaction when I first saw HAPI: "Are you saying the left side equals the right side?" "Yes, identical behavior." "No, you're shi**ing me." That was my genuine reaction. I still smile thinking about it. After 14+ years
Confession time: People are terrified of SLAs (Service Level Agreements) in JSM. I see it constantly. "SLAs feel like a police officer watching everything we do." "We'll never meet the targets, so why set them?""It's too complicated to configure."
Let me be brutally honest: JSM Knowledge Base is outdated. It hasn't changed significantly in 10 years. The search is imprecise. The control is limited. It's... not great. But here's the reality: If you're on Standard JSM, it's your only
Controversial statement: If you're not using Forms in JSM, you're wasting time and making life harder than it needs to be. After 14+ years consulting, I use Forms in approximately 95% of JSM implementations. Not traditional request types—Forms. Why? Let me tell you what happened
Controversial take: Jira Work Management is Atlassian's best product that nobody talks about. After 14+ years consulting, I've seen every project management tool. Trello, Asana, Monday, ClickUp, Smartsheet—all of them. But here's what happened last month that convinced me JWM is special: I
The onboarding paradox: Companies spend weeks perfecting how employees join. Then when they leave? Chaos. Real story: That same 1,500-person insurance company I've mentioned in this series? Their offboarding was taking 2-3 weeks. Employees left with active access. Laptops disappeared. No audit trail. Compliance nightmares during audits.
Here's something most people don't realize: You don't need to be a developer to use the Jira API. With AI tools and simple clients like Postman, even non-technical people are automating Jira workflows today. Why am I teaching you this? After 14+ years consulting,
Yesterday I showed you the complete onboarding system using JSM Standard. Today, we're adding Assets for automatic hardware tracking. Same client. Same 1,500-person insurance company. But now we're tracking every laptop, monitor, and phone from assignment to return. Complete lifecycle management. This is Part 2
Real client story: Last month, a 1,500-person insurance company in London called me. Their onboarding was a disaster—new employees waiting weeks for laptops, system access, everything. We rebuilt the entire system in JSM. Three weeks of delays became three days of efficiency. This is exactly how we did
Consultant reality check: I've implemented Assets for organizations ranging from 10-person startups to enterprises like the NHS. Here's what most people don't tell you—Assets can save you serious money. I recently helped a client replace three separate asset tracking systems with JSM Assets.
A word from someone who's done this hundreds of times: After 14+ years implementing JSM for everyone from the BBC to Lloyds Bank, I've learned something crucial—people massively overcomplicate this. The out-of-the-box setup is actually brilliant. Yes, even for large enterprises. Let me show you