Jira Training UK — Bespoke On-Site & Online Sessions for Teams That Want Their Jira to Actually Work
Looking for proper Jira training for your team in the UK? You're in the right place. I'm Mike — a Certified Atlassian Consultant who's been delivering bespoke Jira, JSM, and Confluence training to UK companies for 14 years. I've trained teams at the BBC, NHS, Vodafone, Lloyds Bank, and HMRC, alongside hundreds of smaller UK organisations that just needed their people to actually know how to use the tool.
Ready to Train Your Team?
The pitch is simple: I'll spend a day (or three) with your team, on your own Jira / JSM instance, teaching them the things they need to do their actual jobs. Not generic Atlassian University courses. Not "click here, then click here" screencasts. Real working sessions on your real setup.
This page covers what I train, how the sessions work, why bespoke training delivered by a working consultant beats generic courses, and how to book a free scoping call.
What I Train
Training tracks I run regularly for UK teams. Most engagements combine elements from multiple tracks — we'll scope what your team actually needs on the call.
Jira End-User Training
For everyone in your team who uses Jira day-to-day but didn't necessarily set it up. How to find your work, manage your queue, create tickets that don't make your colleagues miserable, log time properly, use JQL filters to make Jira tell you what you need. Typically half a day to a full day.
Jira Admin Training
For the person (or two people) who own your Jira configuration. Workflows, custom fields, permissions, screens, JQL, project setup, and the consultant-grade decisions of "should we add this field or not." Typically a full day or two days depending on depth.
JSM (Jira Service Management) Training
Service desk operation, queues, SLAs, request types, knowledge base setup, Assets/CMDB basics, and the operational habits that make a service desk actually work. Particularly relevant for IT, HR, and operations teams. Typically a full day; can stretch to two days if including Assets.
Confluence Training
How to use Confluence so your team actually finds and uses the documentation later. Page structures, spaces, templates, dynamic content from Jira, and the documentation discipline that makes Confluence valuable rather than where ideas go to die. Typically half a day to a full day.
Bespoke / Custom Tracks
The most common engagement isn't one of the above — it's a custom track designed around your specific situation. "Our developers don't use Jira properly", "we're rolling out JSM next month and need everyone trained", "we just migrated to Cloud and the team is lost." Tell me the problem on the scoping call and I'll design the session to solve it.
How Training Works
Three formats, all delivered by me personally — no junior trainers, no train-the-trainer handoffs.
Format 1: On-Site at Your Office
The original and still the best for groups of 4-15 people. I travel to your office anywhere in the UK — London, Manchester, Birmingham, Edinburgh, Bristol, Cardiff, Leeds — and we run the session in your meeting room, on your own Jira instance, with your real workflows and your real tickets.
Why on-site works: people stay engaged for a full day in person in a way they don't on Zoom. The breaks become organic Q&A sessions. The whiteboard moments happen. The team conversations that surface "wait, that's how you do it?" are infinitely more valuable than the formal training itself.
Ready to Train Your Team?
Format 2: Live Online (Zoom / Teams / Google Meet)
For distributed teams or where in-person isn't practical. Same content, smaller chunks, more interactive checkpoints. Typically delivered as 2-hour blocks across 2-3 sessions rather than one long marathon day — attention spans on video calls aren't what they are in a room.
Format 3: Hybrid (On-Site + Follow-Up)
For larger rollouts where you want one big foundation session in person, then a couple of shorter remote follow-ups to address what came up once people started using the tool in earnest. Particularly good for JSM rollouts and major Jira migrations.
All three formats are delivered on your own Jira instance wherever possible. Generic demo data is fine for theory; real data is where the learning sticks.
Why Bespoke Training Beats Generic Atlassian University Courses
I'm not going to pretend Atlassian University doesn't exist. It does, it's official, and for some teams it's exactly the right answer.
But here's the honest comparison.
Atlassian University courses are:
- Generic — written for the average customer, not your customer
- Self-paced — your team has to find time, which means most don't
- Outdated faster than they're updated — by the time they're polished, the UI has moved on
- Disconnected from your actual setup — your custom fields, your workflows, your specific weird thing aren't in the curriculum
- Cheap per seat — but the cost-per-actual-skill-acquired is usually higher than people think
Bespoke training with a working consultant is:
- Designed around your team's actual workflows — we cover your fields, your workflows, your JSM service desk
- Live with Q&A — every question gets answered in real time, in context
- Practitioner-led — I'm not a career trainer, I'm a consultant who happens to train. The examples I use are real client situations, not invented case studies
- Calibrated to your team's level — I'll go faster on the basics for a strong team, slower for a mixed-experience group
- Updated as I go — what worked in a JSM training I ran last month gets refined in the one I run for you next month
If your team genuinely just needs the absolute fundamentals and they're self-motivated learners, Atlassian University will do. If your team needs to use Jira to do their actual job better next week — that's what I do.
Ready to Train Your Team?
Recent Training Delivery
Three quick examples from the last 12 months — names anonymised where commercial sensitivity applies, named where the client is happy to be referenced.
Insurance broker (London): Full-day Jira admin training for a team of three who'd inherited a 5-year-old Jira instance and were terrified to touch it. Walked through the actual config end-to-end, demystified each piece, and left them with the confidence to make changes without breaking things.
Public-sector body (Manchester): Two-day JSM rollout training for a service desk team of 12, on the eve of going live with a major Jira Service Management implementation. Combined operational training (how to work tickets, queues, SLAs) with leadership training (how to read service metrics) in one programme.
Mid-sized fintech (Edinburgh): Online-only Jira end-user training delivered as 3 × 90-minute sessions to a distributed team of 40+ developers across the UK and EU. Recorded and provided to new joiners as onboarding material.
The pattern across all three: specific, scoped, measurable. We agreed the outcomes in the scoping call, we hit them, the team used Jira better the following Monday.
About Mike
I'm a Certified Atlassian Consultant and Trainer with 14 years of hands-on experience across Jira, JSM, Confluence, and the wider Atlassian stack. Before going independent, I was the in-house Atlassian lead at two FTSE 250 organisations — so I've trained internal teams long before I started doing it for external clients.
Training-specific credentials:
- 14 years' Jira, JSM, and Confluence delivery experience
- Trained teams at BBC, Vodafone, Lloyds Bank, HMRC, NHS and dozens of smaller UK organisations
- Atlassian Certified Professional (Jira Administration)
- Atlassian Certified Professional (Jira Service Management)
- Comfortable delivering to mixed audiences: developers, project managers, IT support, HR, ops, leadership
What I'm not:
- A career L&D trainer reading from generic slides
- An Atlassian Solution Partner pushing training as a loss-leader to upsell consulting
- A vendor of pre-recorded courses
What I am: a working consultant who genuinely enjoys teaching. The training is current because the consulting is current. The examples are real because the clients are real.
Common Questions UK Companies Ask Me About Jira Training
How long should the training session be?
Most engagements are either a half-day (3 hours), a full day (6 hours), or two consecutive days. For end-user training, half a day is usually enough. For admin training or major rollouts, full day or two days. Online sessions break into 2-hour blocks delivered across multiple sittings.
What size groups do you train?
Optimal is 6-12 people. I can go up to 20 in person and 30+ online, but interactivity drops as the group grows. For larger rollouts I typically recommend splitting into smaller cohorts and running the training twice — better outcomes per pound spent.
Can you train remotely / hybrid?
Yes — fully remote, fully in-person, or a hybrid combination. Online sessions work especially well for distributed UK or international teams. On-site sessions work better for foundational training where the team genuinely benefits from being in the room together.
Do you train on our own Jira instance or a demo environment?
Your own instance wherever possible — real workflows, real tickets, real custom fields make the learning stick. For sensitive or regulated environments (NHS, finance), I'll work with whatever your security team is comfortable with: an anonymised sandbox or a clean training instance. I also have access to an Atlassian Enterprise sandbox with a fully configured demo project if you'd prefer to start there.
How is this different from Atlassian University?
Atlassian University is generic, self-paced, and disconnected from your specific setup. My training is bespoke, live, and runs on your actual Jira instance with your actual workflows. Both have their place — bespoke training is better for teams that need to actually do their job better next week. (Detailed comparison above.)
Do you offer JSM-specific training?
Yes — JSM training is one of my most-requested tracks. Particularly common for IT teams going live with JSM for the first time, or HR/Ops teams adopting JSM service desks alongside their existing Jira setup. Can include Assets/CMDB training if you're on Premium.
What's the typical day rate?
Day rates start at £1,500 for a full day of bespoke training on your own Jira instance, delivered by me personally. Half-day sessions and online-only delivery are priced below that; multi-day engagements and retainers carry a discount. Travel is included for London and most major UK hubs — for regional or remote locations, I'll quote travel separately so you've got an all-in number before you commit.
Can you do train-the-trainer / build internal capability?
Yes — one of the most valuable engagements is training your internal Jira admin or champion well enough that they can run subsequent training for new joiners themselves. Usually structured as a hands-on workshop plus a "trainer's pack" of materials they can use afterwards.
Do you offer training contracts / retainers?
For clients with ongoing training needs (e.g. new joiners every month, annual refreshers for the whole team), yes. Typically structured as a fixed number of training days per quarter at a reduced day rate.
Can you travel to [my city]?
Yes — anywhere in the UK, and most of Europe too. For London and the major UK hubs, travel is typically included in the day rate. For regional UK, Scotland, Northern Ireland, or further afield, I'll add a clear travel supplement so you've got an all-in number before you commit — no surprise invoices.
Ready to Train Your Team?
If you've read this far, you probably have a specific training need in mind. The fastest way forward is a free 20-minute scoping call where you tell me what your team needs to learn and I tell you honestly how I'd structure the session.
No sales pressure. No L&D consultancy-speak. Just a working call with the person who'd be doing the training.
Ready to Train Your Team?
Or if you'd rather email a brief, drop me a line via the contact page and I'll come back within one working day.