Jira & JSM Training That Runs on Your Jira — On-Site Across the UK, Online Everywhere

Here's what I've learned from years of building training courses and documentation for clients: almost nobody watches them.

I've seen the statistics on my own recorded courses — one or two views, then silence. Then the same team calls three weeks later because a real ticket broke a real workflow. People don't learn Jira from videos; they learn it live, on their own instance, with their own mess on screen.

That's the only kind of training I sell.

I'm Mike — an Atlassian consultant and trainer with 14 years of hands-on Jira, JSM and Confluence delivery. I've trained teams at the BBC, NHS, Vodafone, Lloyds Bank, and HMRC, alongside hundreds of smaller organisations that just needed their people to actually know how to use the tool.

Full-day bespoke sessions from £1,500, on your own instance, delivered by me personally — no junior trainers, no train-the-trainer handoffs.

What I Train

These are the tracks I run regularly. Most engagements combine elements from several — we'll scope what your team actually needs on the call.

Jira End-User Training

For everyone who uses Jira day-to-day but didn't set it up. How to find your work, manage your queue, create tickets that don't make your colleagues miserable, log time properly, and use JQL filters to make Jira tell you what you need. Typically half a day to a full day.

Jira Admin Training

For the person (or two) who own your configuration. Workflows, custom fields, permissions, screens, JQL, project setup — and the consultant-grade judgement calls like "should we add this field or not." A full day, or two for depth.

JSM (Jira Service Management) Training

My most-requested track. Service desk operation, queues, SLAs, request types, knowledge base setup, Assets/CMDB basics, and the operational habits that make a service desk actually work. Built for IT, HR, and operations teams. A full day; two if we include Assets.

Confluence Training

How to use Confluence so your team actually finds the documentation later. Page structures, spaces, templates, dynamic content from Jira — the discipline that makes Confluence valuable rather than where ideas go to die. Half a day to a full day.

Bespoke / Custom Tracks

The most common engagement isn't any of the above — it's a custom track built around your situation. "Our developers don't use Jira properly." "We're rolling out JSM next month and everyone needs training." "We just migrated to Cloud and the team is lost." Tell me the problem on the scoping call; I'll design the session to solve it.

How Training Works

Three formats — all delivered by me personally.

Still the best for groups of 4–15. I travel anywhere in the UK — London, Manchester, Birmingham, Edinburgh, Bristol, Cardiff, Leeds — and we run the session in your meeting room, on your Jira instance, with your real workflows and real tickets.

Why on-site works: people stay engaged in person in a way they don't on Zoom. Breaks become organic Q&A. Whiteboard moments happen. The "wait, that's how you do it?" conversations between colleagues are often worth more than the formal agenda.

Live online (Zoom / Teams / Google Meet)

For distributed teams, or when in-person isn't practical. Same content, delivered as 2-hour blocks across 2–3 sessions instead of one marathon day — attention spans on video calls aren't what they are in a room. Works for teams anywhere: UK, EU, US.

Hybrid (on-site + follow-up)

One big foundation session in person, then shorter remote follow-ups to address what surfaced once people started using the tool in earnest. Particularly good for JSM rollouts and major migrations.

Every format runs on your own Jira instance wherever possible. Demo data is fine for theory; real data is where the learning sticks.

Why Bespoke Training Beats Generic Atlassian University Courses

I'm not going to pretend Atlassian University doesn't exist. It's official, it's cheap per seat, and for some teams it's the right answer.

But here's the honest comparison.

Generic courses are: written for the average customer, not yours; self-paced, which means most people never find the time (see the statistics I opened this page with); outdated faster than they're updated; and disconnected from your custom fields, your workflows, your specific weird thing.

Live bespoke training is: designed around your team's actual workflows; answered in real time — every question, in context; practitioner-led — I'm not a career trainer, I'm a consultant who happens to teach, so the examples are real client situations, not invented case studies; calibrated to your team's level; and refreshed constantly, because what worked in last month's JSM session gets refined in yours.

If your team is self-motivated and just needs absolute fundamentals, Atlassian University will do — genuinely. If your team needs to use Jira to do their actual job better next week, that's what I do.

Recent Training Delivery

Three examples from the last 12 months — anonymised where commercial sensitivity applies.

Insurance broker (London): Full-day Jira admin training for a team of three who'd inherited a 5-year-old instance and were terrified to touch it. Walked the actual config end-to-end, demystified each piece, left them confident to make changes without breaking things.

Public-sector body (Manchester): Two-day JSM rollout training for a 12-person service desk on the eve of go-live. Combined operational training (tickets, queues, SLAs) with leadership training (reading service metrics) in one programme.

Mid-sized fintech (Edinburgh): Online-only end-user training as 3 × 90-minute sessions for 40+ distributed developers across the UK and EU. Recorded and reused as onboarding material for new joiners.

The pattern: specific, scoped, measurable. We agree the outcomes on the scoping call, we hit them, and the team uses Jira better the following Monday.

About Mike

I've spent 14 years hands-on across Jira, JSM, Confluence and the wider Atlassian stack. Before going independent, I was the in-house Atlassian lead at two FTSE 250 organisations — so I was training internal teams long before I did it for clients.

Training-specific credentials:

• 14 years' Jira, JSM and Confluence delivery experience
• Trained teams at the BBC, Vodafone, Lloyds Bank, HMRC, NHS, and dozens of smaller organisations
• Certified across Jira Administration and Jira Service Management
• Comfortable with mixed audiences: developers, PMs, IT support, HR, ops, leadership

What I'm not: a career L&D trainer reading generic slides; a Solution Partner using training as a loss-leader to upsell consulting; a vendor of pre-recorded courses.

What I am: a working consultant who genuinely enjoys teaching. The training is current because the consulting is current. The examples are real because the clients are real.

Common Questions UK Companies Ask Me About Jira Training

Ready to Train Your Team?

If you've read this far, you probably have a specific need in mind. The fastest way forward is a free 20-minute scoping call: you tell me what your team needs to learn, I tell you honestly how I'd structure it — including whether you need me at all.

No sales pressure. No L&D consultancy-speak. Just a working call with the person who'd be doing the training.

Or email a brief via the contact page and I'll come back within one working day