Team '26 wrapped three weeks ago in Anaheim, and you've probably already seen the recap blogs. Acceleration. Context times intelligence. Teamwork Graph. Agents everywhere. Most of it is real. Some of it is marketing. A lot of it doesn't matter for your team yet. I&
JSM
Consultant reality check: I've implemented Assets for organisations ranging from 10-person startups to enterprises like the NHS. Here's what most people don't tell you — Assets can save you serious money. I recently helped a client replace three separate asset tracking systems with JSM Assets.
JSM
Note: This article is based on my original JSM crash course video, with updated insights for 2026. A brand new, comprehensive video version is coming soon, you can find the quick tutorial in this article now! This free guide covers the fundamentals of JSM, and I'll be following
Jira
You probably never heard of this feature. I missed it too - and I've been working with Jira for 14 years. A client recently came to me after we'd finished their full JSM setup. Everything was running smoothly, but they had a problem: "Mike, we&
JSM
I've rescued over 100 Jira Service Management implementations. Healthcare companies. Banks. Retailers. Tech startups. Government agencies. And you know what? They all make the same five mistakes. Not variations. The same five mistakes. The good news? Once you understand what these mistakes are, you can avoid them entirely—
Jira
I recently inherited a client's Jira instance with 25 statuses in their workflow. Twenty-five. When I presented the workflow diagram to the stakeholders, they shrugged. The managers said "it seems detailed." But the people actually doing the work? They told me it was a nightmare. Too
confluence
Confluence is the underdog of the Atlassian stack. Not as much as it used to be, but there are still so many companies that don't use it. Or they have it, but barely touch it. They think of it as "just a documentation portal" - somewhere
Jira
Let me tell you about the worst Jira instance I've ever inherited, but just before we start a quick info. Atlassian a while ago changed the naming convention from Custom Field to Fields. 300+ (custom) Fields. Three hundred. When I started the audit, I found: * "Priority"
Jira
Introduction: Dashboards Are NOT Dead Let me address something I hear from clients constantly: "Mike, are dashboards still relevant? Should we even bother?" My answer: Absolutely yes. And here's why this question keeps coming up—and why the answer matters more than ever. After 14 years
Jira
The Clock Is Ticking: Atlassian's Data Center End-of-Life Timeline Atlassian has made it official: Data Center is being retired, and the countdown has begun. Here are the critical dates every Data Center customer needs to know: * March 30, 2026: End of license sales to new customers (16 months
Sponsored by Vilisoft Real client scenario: "Mike, we clone the same epic structure every sprint. 50 issues. Different assignees, dates, priorities. Takes us 2-3 hours of manual work every two weeks." My response: "What if I told you that could be 2 minutes instead?" Their reaction:
API
Sponsored by Adaptavist My reaction when I first saw HAPI: "Are you saying the left side equals the right side?" "Yes, identical behavior." "No, you're shi**ing me." That was my genuine reaction. I still smile thinking about it. After 14+ years