JSM
Note: This article is based on my original JSM crash course video, with updated insights for 2026. A brand new, comprehensive video version is coming soon, you can find the quick tutorial in this article now! This free guide covers the fundamentals of JSM, and I'll be following
JSM
Consultant reality check: I've implemented Assets for organisations ranging from 10-person startups to enterprises like the NHS. Here's what most people don't tell you — Assets can save you serious money. I recently helped a client replace three separate asset tracking systems with JSM
JSM
I've rescued over 100 Jira Service Management implementations. Healthcare companies. Banks. Retailers. Tech startups. Government agencies. And you know what? They all make the same five mistakes. Not variations. The same five mistakes. The good news? Once you understand what these mistakes are, you can avoid them entirely—
JSM
Confession time: People are terrified of SLAs (Service Level Agreements) in JSM. I see it constantly. New to JSM? Start with What is JSM for the overview. "SLAs feel like a police officer watching everything we do." "We'll never meet the targets, so why set
JSM
Let me be brutally honest: JSM Knowledge Base is outdated. It hasn't changed significantly in 10 years. The search is imprecise. The control is limited. It's... not great. New to JSM? Start with What is JSM. But here's the reality: If you're
JSM
Controversial statement: If you're not using Forms in JSM, you're wasting time and making life harder than it needs to be. New to JSM? Start with What is JSM. After 14+ years consulting, I use Forms in approximately 95% of JSM implementations. Not traditional request types—
JSM
The onboarding paradox: Companies spend weeks perfecting how employees join. Then when they leave? Chaos. Complete the employee lifecycle with my Onboarding System. Your offboarding process leaking equipment? I've built secure offboarding systems for clients including the BBC and Lloyds. Asset recovery, security checks, HR handoff — one workflow
JSM
Yesterday I showed you the complete onboarding system using JSM Standard. Today, we're adding Assets for automatic hardware tracking. New to Assets? Start with my JSM Assets tutorial. Same client. Same 1,500-person insurance company. But now we're tracking every laptop, monitor, and phone from
JSM
Real client story: Last month, a 1,500-person insurance company in London called me. Their onboarding was a disaster—new employees waiting weeks for laptops, system access, everything. We rebuilt the entire system in JSM. Three weeks of delays became three days of efficiency. This is exactly how we