JSM
Confession time: People are terrified of SLAs (Service Level Agreements) in JSM. I see it constantly. "SLAs feel like a police officer watching everything we do." "We'll never meet the targets, so why set them?""It's too complicated to configure."
JSM
Let me be brutally honest: JSM Knowledge Base is outdated. It hasn't changed significantly in 10 years. The search is imprecise. The control is limited. It's... not great. But here's the reality: If you're on Standard JSM, it's your only
JSM
Controversial statement: If you're not using Forms in JSM, you're wasting time and making life harder than it needs to be. After 14+ years consulting, I use Forms in approximately 95% of JSM implementations. Not traditional request types—Forms. Why? Let me tell you what happened
JSM
The onboarding paradox: Companies spend weeks perfecting how employees join. Then when they leave? Chaos. Real story: That same 1,500-person insurance company I've mentioned in this series? Their offboarding was taking 2-3 weeks. Employees left with active access. Laptops disappeared. No audit trail. Compliance nightmares during audits.
JSM
Yesterday I showed you the complete onboarding system using JSM Standard. Today, we're adding Assets for automatic hardware tracking. Same client. Same 1,500-person insurance company. But now we're tracking every laptop, monitor, and phone from assignment to return. Complete lifecycle management. This is Part 2
JSM
Real client story: Last month, a 1,500-person insurance company in London called me. Their onboarding was a disaster—new employees waiting weeks for laptops, system access, everything. We rebuilt the entire system in JSM. Three weeks of delays became three days of efficiency. This is exactly how we did
JSM
Consultant reality check: I've implemented Assets for organizations ranging from 10-person startups to enterprises like the NHS. Here's what most people don't tell you—Assets can save you serious money. I recently helped a client replace three separate asset tracking systems with JSM Assets.
JSM
Note: This article is based on my original JSM crash course video, with updated insights for 2026. A brand new, comprehensive video version is coming soon, you can find the quick tutorial in this article now! This free guide covers the fundamentals of JSM, and I'll be following