Your Jira isn't broken.
It's over-engineered.
I've spent 14 years fixing Jira and JSM for the BBC, NHS, Vodafone and Lloyds Bank
And I've never once been called in to rescue a team that kept things too simple.
Where I've Done the Work
In-house and through consultancies, across 14+ years
If work feels chaotic, Jira isn't failing you — it's showing you the mess.
Most "Jira problems" I get called about are process problems wearing a Jira costume: workflows nobody remembers designing, custom fields nobody fills in, automations fighting each other.
You don't need more configuration. You usually need less — arranged properly.
Book a free 30-minute callOne source of truth
Work lives in Jira — not in Slack threads and side-spreadsheets.
Answers without meetings
Leadership sees status in real time instead of asking your team for updates.
A setup your team actually uses
Built to match how they work — and to scale, so you never rebuild it from scratch again.
Three Ways to Work With Me
Clear scope, clear price. No discovery phases that never end.
Quick Fix — £350
One focused day on one specific problem. You describe it, I fix it, you watch how it's done.
Most popular
Optimisation Program — £2,000
We take one whole area — your service desk, onboarding, reporting — and rebuild it properly.
Implementation Sprint — £4,500
The full build, done with your team so they can run it after I'm gone.
Bespoke Training
Live sessions on your environment with your scenarios — because nobody watches generic course videos. Details →
Not sure which? That's what the call is for.
Book a free 30-minute callHow It Works
1. Book the call
30 minutes, no pitch deck. You tell me what's broken, I tell you honestly whether it's a one-day fix, a bigger job — or something you can do yourself.
2. Get the plan
You'll know exactly what I'd change, what it costs, and how long it takes. In writing.
3. Fix it once
Live on your environment, with your scenarios — and your team learns as we go, so it stays fixed.
TESTIMONIALS
What Teams Say About Working With Me
"Michael completely transformed our chaotic Jira setup in just two weeks. His practical approach eliminated the complexity we'd been struggling with for months. Our team finally understands our workflows, and project visibility has improved dramatically."
James
Scrum Master, TechFlow Solutions
"The JSM implementation Michael delivered exceeded our expectations. Our service desk went from confusing mess to intuitive system that both agents and customers love. His training ensured our team could maintain everything independently."
Sarah
IT Operations Manager
The Atlassian Expert You May Already Know
You might recognise me from YouTube — I'm Michael. Independent consultant, 14+ years in the Atlassian stack, certified, UK-based, working with teams everywhere.
Most of my career has been being the person they call when a Jira setup has grown into something nobody can maintain.
I also publish everything I know for free — on the blog and YouTube — because the people who can fix it themselves should.
Book a free 30-minute call
Questions People Actually Ask
Is the 30-minute call really free?
Yes. It's how we both find out if I can help. Sometimes the answer is "you don't need me — do this yourself." Ask around; that happens a lot.
We're a small team — is this overkill?
The smaller the team, the more over-engineering hurts. The Quick Fix and the Optimisation Program exist precisely for teams without a full-time Atlassian admin.
Do you work outside the UK?
Yes — on-site across the UK, online everywhere. Most consulting and training runs remotely, on your environment.
Can't we just watch your YouTube videos?
You can, and you should — it's all real. The paid work is for when the problem is specific to your setup, or costing you more than my day rate every week it stays broken.
Jira Cloud or Data Center?
Both. Most current work is Cloud; migrations welcome.
Free Jira & JSM tips from real client work
Tutorials, fixes and honest advice from 14 years of consulting — every couple of weeks, only when there's something worth sending. No filler.