Transform Your Service Desk Experience
Jira Service Management Made Simple
Stuck with a half-configured JSM instance? Overwhelmed by complex options? Get your service desk working for your team, not against it. From quick fixes to complete transformations, I’ll make your JSM experience painless.
Expert JSM Help That Actually Works
From frustrating portal setup to smooth service delivery
Most teams struggle with Jira Service Management because they try to force it into generic service desk templates instead of adapting it to how their team actually works.
After 12+ years implementing JSM for organizations like BBC and Vodafone, I’ve developed approaches that transform complex service management challenges into straightforward solutions your team can actually use.
Whether you need targeted guidance on specific JSM issues or a complete service desk overhaul, I deliver practical solutions that focus on your real business outcomes, not just technical configurations.
My JSM services work particularly well for small and medium teams who need their service desk to be simple, effective, and adaptable as their needs evolve—without the enterprise-level complexity that most consultants push.
Let’s turn your service desk from a daily headache into a streamlined system that both your agents and customers will appreciate.
How I Can Transform Your JSM Experience
Expert help with the JSM elements that actually matter: Customer portals that make sense, automation that saves time, SLAs that reflect reality, asset tracking that works, and Confluence knowledge bases your team will actually use.
Training
Transform your team into JSM experts with training sessions designed for your specific roles and challenges. Whether you’re supporting internal teams or external customers, I’ll ensure your staff can confidently configure and operate your service desk without constant reliance on consultants.
Step by step guidance
Clear, actionable advice for specific JSM challenges without the full implementation cost. Get expert direction on automation setup, queue configuration, SLA management, or customer portal design—then implement the solutions yourself with confidence.
Setup & Implementation
Complete JSM implementation handled for you, from initial configuration to go-live and beyond. I’ll design, build, and optimize your service desk around your actual business processes—creating a system that works intuitively for both agents and customers.
When Michael came in, our JSM implementation was a complete mess—clunky processes, confusing customer portal, and a team avoiding the system whenever possible. In just three weeks, he transformed our entire service desk experience. The custom workflows he created actually match how our team works, the automation has cut response times by 60%, and for the first time, our agents actually prefer using JSM over email.
His training approach was practical and focused on our specific needs, not generic features. What impressed me most was how he translated our business requirements into technical solutions without all the consultant-speak. Best investment we’ve made in our support infrastructure.
Chris (IT Operations Manager)
Need a JSM Wingman?
Book a Free Call – No Strings
Reach out and let’s see how we can simplify your setup and save you hours every week.