Privacy Policy for Projectflow.co.uk

Last Updated: 10 June 2024

This Privacy Policy describes how WebGrow Limited (“we,” “us,” or “our”) collects, uses, and discloses your information when you use our website projectflow.co.uk (the “Service”).

WebGrow Limited is a company registered in England and Wales with Company Number 13991808.

Registered Address:

167-169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom

We are committed to protecting your personal data and respecting your privacy. This policy outlines our practices concerning the collection, use, and protection of your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following types of personal data about you:

  • Information you give us. This is information about you that you give us by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our Service, subscribe to our service, create and manage projects, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number,6 financial and credit card information, personal description, and photograph.
  • Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
    • information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
  • Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers) and may receive information about you from them.

2. How We Use Your Information

We use the information we collect in the following ways:

  • To provide and manage your account and our Services. This includes setting up your user account, providing you with the features of our project management tool, and managing your subscription.
  • To improve our Service. We use information about how you use our Service to understand what is working and what is not. This helps us to improve the Service and to develop new features.
  • To communicate with you. We may use your contact information to send you information about your account, our Service, and marketing communications (where you have consented to receive them).
  • For security and to prevent fraud. We use your information to help maintain the security and integrity of our Service.
  • To comply with legal obligations. We may need to use your information to comply with legal requirements.

3. Legal Basis for Processing Your Information

Under UK GDPR, we will only process your personal data where we have a lawful basis to do so. The legal bases we rely on include:

  • Consent: Where you have given us clear consent to process your personal data for a specific purpose.
  • Contract: Where processing your data is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
  • Legal obligation: Where processing your data is necessary for us to comply with the law.
  • Legitimate interests: Where processing your data is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests.

4. Data Sharing and Disclosure

We will not share your personal data with any third parties for the purposes of direct marketing.

We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

  • In14 the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If WebGrow Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of WebGrow Limited, our customers, or others.

5. International Data Transfers

Some of our external third parties are based outside the UK so their processing of your personal data will involve a transfer of data outside the UK.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
  • Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

7. Your Data Protection Rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
  • Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [Insert Email Address for Data Protection Enquiries] if you wish to make a request.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

10. Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

11. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:
WebGrow Limited
167-169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom, 
[email protected]

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

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