About Core Training

September 5, 2021

Watch this Intro lesson first and learn what this course is all about. 

Video lesson

ONLY FOR LOGGED-IN USERS

In this lesson I will show you how to get you own instance of the Service desk in minutes. In this case Jira Service Desk for cloud but I will also explain to you about self hosted version. 

Video lesson

ONLY FOR LOGGED-IN USERS

Now let's talk about the main interface and how to create your first queue so you can see all incoming support tickets 

Video lesson

ONLY FOR LOGGED-IN USERS

Now let's talk about request types which are super simple subject in Service Desk. Next, I will also show you how to change a default email address for your requests.

Text lesson

ONLY FOR LOGGED-IN USERS

Now, let's talk about SLA's in Service Desk. It's very important to understand how the SLA's works plus I will give you a few of my real-life examples so all should be done in less than 10 minutes. 

Text lesson

ONLY FOR LOGGED-IN USERS

Let's talk about the Custom Portal which is one of the most powerful options for the SD. The portal config is limited but I will show you what you should change and also how to set permissions so few different client can't see other tickets in your project. 

Text lesson

ONLY FOR LOGGED-IN USERS

Now let's focus on a little more advanced subject. I will show you how to change the default configuration of your workflow also I will explain to you why you should use the default setup. 

Text lesson

ONLY FOR LOGGED-IN USERS

Don't ignore reports. I will show you how to create your own reports super fast. I will also show you how to add important stats on the Dashboard (if you are using Service Desk with Jira of course)

Text lesson

ONLY FOR LOGGED-IN USERS

If you are using Confluence integrated with your Jira I will show you how to utilise the Knowledge base. Regarding stats, you can reduce up to 35% number or support tickets so it's worth to check it out. 

Text lesson
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