# Project Flow UK > UK Jira & Atlassian Consultant — 14 years, trusted by BBC, NHS, Vodafone & Lloyds. Direct access, no agency overhead. Book a call. Public Ghost content for AI and LLM tooling. Use `/llms-full.txt` for consolidated page and post context. Append `.md` to any post or page URL to get the content in Markdown (for example, `/example-post.md`). ## Pages - [Mike — UK Jira & Atlassian Consultant (14+ Years) | Project Flow](https://projectflow.co.uk/about.md) - The person they call when Jira has grown into something nobody can maintain Hi, I'm Mike. I've spent 14+ years fixing broken Jira, JSM and Confluence setups for organisations like the BBC, NHS, HMRC, Vodafone, Lloyds Bank and Penguin Random House — and before going independent, I was the in-house A… - [Jira & Atlassian Tips, Tutorials & Guides | Project Flow Blog](https://projectflow.co.uk/blog.md) - [Let's Talk](https://projectflow.co.uk/contact.md) - Need help with Jira, JSM, or Confluence? 👉 Book a 30-minute strategy call I'll assess your situation and tell you exactly what you need (and what you don't). Email me directly: 📧 info@projectflow.co.uk (Allow 24-48 hours for response) Company Details For invoicing, legal, or partnership inquiries… - [Jira Consultant UK — Trusted by BBC, NHS, HMRC, Vodafone & Lloyds Bank](https://projectflow.co.uk/jira-consultant-uk.md) - I fix your Atlassian stack — fast. Whether you need a quick optimisation or a complete overhaul, I have a solution that fits your timeline and budget. Book a Free 30-Minute Strategy Call → Why Band-Aid Fixes Keep Failing Most teams try to fix their Atlassian stack incrementally. An hour with a free… - [Jira & JSM Training That Runs on Your Jira — On-Site Across the UK, Online Everywhere](https://projectflow.co.uk/jira-training-uk.md) - Here's what I've learned from years of building training courses and documentation for clients: almost nobody watches them. I've seen the statistics on my own recorded courses — one or two views, then silence. Then the same team calls three weeks later because a real ticket broke a real workflow. P… - [Privacy Policy](https://projectflow.co.uk/privacy-policy.md) - This Privacy Policy describes how PROJECT FLOW LTD (“we,” “us,” or “our”) collects, uses, and discloses your information when you use our website projectflow.co.uk (the “Service”). PROJECT FLOW LTD is a company registered in England and Wales with Company Number 13991808. Registered Address: 167-16… - [Terms and Conditions](https://projectflow.co.uk/terms-and-conditions.md) - 1. Acceptance of Terms Welcome to projectflow.co.uk. This website is owned and operated by PROJECT FLOW LTD, a limited liability company registered in England and Wales (Company Number 13991808), with its registered address at 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdo… ## Posts - [Initiatives in Jira Cloud: How to Enable, Create & Use Them (2026 Guide)](https://projectflow.co.uk/initiatives-in-jira-cloud.md) - There is a specific moment in every scaling company's life when Epics stop working. I saw this with a client just last month. Their backlog wasn't a prioritized list anymore; it was a parking lot of 400 unconnected Epics. The CTO couldn't see the big picture because everything was flattened into th… - [What Is JSM? Jira Service Management Explained (2026)](https://projectflow.co.uk/what-is-jsm-jira-service-management.md) - Note: This article is based on my original JSM crash course video, with updated insights for 2026. A brand new, comprehensive video version is coming soon, you can find the quick tutorial in this article now! This free guide covers the fundamentals of JSM, and I'll be following up with an in-depth… - [Jira Crash Course (2026): Scrum, Kanban, or Something Simpler?](https://projectflow.co.uk/jira-crash-course.md) - Here's the question almost nobody asks before setting up Jira, and it causes more mess than any other decision: which of the three ways of using Jira does your team actually need? (One naming note before we start: Atlassian now calls projects "Spaces." Same thing — I'll use "Space" throughout, but… - [Atlassian Team '26: What Actually Matters for Your Jira Setup (And What to Ignore)](https://projectflow.co.uk/atlassian-team-26.md) - Team '26 wrapped three weeks ago in Anaheim, and you've probably already seen the recap blogs. Acceleration. Context times intelligence. Teamwork Graph. Agents everywhere. Most of it is real. Some of it is marketing. A lot of it doesn't matter for your team yet. I've been working with Atlassian too… - [JSM Asset Management: The Complete 2026 Guide (Updated for Service Collections, Object Limits & the New Dashboards)](https://projectflow.co.uk/jsm-assets-management.md) - Consultant reality check: I've implemented Assets for organisations ranging from 10-person startups to enterprises like the NHS. Here's what most people don't tell you — Assets can save you serious money. I recently helped a client replace three separate asset tracking systems with JSM Assets. Thei… - [Jira Custom Onboarding: The Native Feature You Probably Missed (2026)](https://projectflow.co.uk/jira-custom-onboarding.md) - You probably never heard of this feature. I missed it too - and I've been working with Jira for 14 years. A client recently came to me after we'd finished their full JSM setup. Everything was running smoothly, but they had a problem: "Mike, we've got a lot of new joiners. Is there any way to automa… - [5 JSM Mistakes I See Every Time (And How to Fix Them)](https://projectflow.co.uk/5-jsm-mistakes.md) - I've rescued over 100 Jira Service Management implementations. Healthcare companies. Banks. Retailers. Tech startups. Government agencies. And you know what? They all make the same five mistakes. Not variations. The same five mistakes. The good news? Once you understand what these mistakes are, you… - [Jira Workflow Customization Guide 2026: Stop Overcomplicating Everything](https://projectflow.co.uk/jira-workflow-customization-guide.md) - I recently inherited a client's Jira instance with 25 statuses in their workflow. Twenty-five. When I presented the workflow diagram to the stakeholders, they shrugged. The managers said "it seems detailed." But the people actually doing the work? They told me it was a nightmare. Too much Atlassian… - [Confluence Crash Course 2026: The Underrated Tool That Makes Jira Actually Useful](https://projectflow.co.uk/confluence-crash-course-2026.md) - Confluence is the underdog of the Atlassian stack. Not as much as it used to be, but there are still so many companies that don't use it. Or they have it, but barely touch it. They think of it as "just a documentation portal" - somewhere to store meeting notes and policies that nobody reads. That's… - [Jira (Custom) Fields Masterclass: How to Avoid the 300-Field Nightmare](https://projectflow.co.uk/jira-custom-fields-masterclass.md) - Let me tell you about the worst Jira instance I've ever inherited, but just before we start a quick info. Atlassian a while ago changed the naming convention from Custom Field to Fields. 300+ (custom) Fields. Three hundred. When I started the audit, I found: * "Priority", "priority", "Priority Leve… - [Jira Dashboards in 2026: The Complete Guide (Plus What's Coming Next)](https://projectflow.co.uk/jira-dashboards-in-2026.md) - Introduction: Dashboards Are NOT Dead Let me address something I hear from clients constantly: "Mike, are dashboards still relevant? Should we even bother?" My answer: Absolutely yes. And here's why this question keeps coming up—and why the answer matters more than ever. After 14 years consulting f… - [Jira Data Center to Cloud Migration: A Consultant's Honest Guide (2026 Edition)](https://projectflow.co.uk/jira-data-center-to-cloud-migration.md) - The Clock Is Ticking: Atlassian's Data Center End-of-Life Timeline Atlassian has made it official: Data Center is being retired, and the countdown has begun. Here are the critical dates every Data Center customer needs to know: * March 30, 2026: End of license sales to new customers (16 months away… - [Clone Expert for Jira: From Hours to Seconds (Save 3-4 Hours Weekly)](https://projectflow.co.uk/clone-expert-for-jira.md) - Sponsored by Vilisoft Real client scenario: "Mike, we clone the same epic structure every sprint. 50 issues. Different assignees, dates, priorities. Takes us 2-3 hours of manual work every two weeks." My response: "What if I told you that could be 2 minutes instead?" Their reaction: "No way. Show m… - [ScriptRunner HAPI: The Scripting Revolution That Changes Everything](https://projectflow.co.uk/scriptrunner-hapi-the-scripting-revolution-that-changes-everything.md) - Sponsored by Adaptavist My reaction when I first saw HAPI: "Are you saying the left side equals the right side?" "Yes, identical behavior." "No, you're shi**ing me." That was my genuine reaction. I still smile thinking about it. After 14+ years as a Jira consultant, I've struggled with ScriptRunner… - [JSM SLA Configuration Guide: Stop Being Afraid and Start Using It](https://projectflow.co.uk/jsm-sla-configuration-guide.md) - Confession time: People are terrified of SLAs (Service Level Agreements) in JSM. I see it constantly. New to JSM? Start with What is JSM for the overview. "SLAs feel like a police officer watching everything we do." "We'll never meet the targets, so why set them?""It's too complicated to configure.… - [JSM Knowledge Base Setup Guide (And Why Virtual Agent is KB 2.0)](https://projectflow.co.uk/jsm-knowledge-base-setup-guide.md) - Let me be brutally honest: JSM Knowledge Base is outdated. It hasn't changed significantly in 10 years. The search is imprecise. The control is limited. It's... not great. New to JSM? Start with What is JSM. But here's the reality: If you're on Standard JSM, it's your only option for self-service.… - [JSM Forms: Why I Use Them 95% of the Time (And You Should Too)](https://projectflow.co.uk/jsm-forms.md) - Controversial statement: If you're not using Forms in JSM, you're wasting time and making life harder than it needs to be. New to JSM? Start with What is JSM. After 14+ years consulting, I use Forms in approximately 95% of JSM implementations. Not traditional request types—Forms. Why? Let me tell y… - [Jira Work Management: The Underrated Tool That Changes Everything](https://projectflow.co.uk/jira-work-management.md) - Controversial take: Jira Work Management is Atlassian's best product that nobody talks about. After 14+ years consulting, I've seen every project management tool. Trello, Asana, Monday, ClickUp, Smartsheet—all of them. But here's what happened last month that convinced me JWM is special: I trained… - [How to Build a Secure Offboarding System in JSM](https://projectflow.co.uk/how-to-build-a-secure-offboarding-system-in-jsm.md) - The onboarding paradox: Companies spend weeks perfecting how employees join. Then when they leave? Chaos. Complete the employee lifecycle with my Onboarding System. Your offboarding process leaking equipment? I've built secure offboarding systems for clients including the BBC and Lloyds. Asset reco… - [Jira API Tutorial: Create, Read, and Update Tickets Without Touching Jira](https://projectflow.co.uk/jira-api-rest-create-update-and-retrieve-tickets-with-postman.md) - Here's something most people don't realize: You don't need to be a developer to use the Jira API. With AI tools and simple clients like Postman, even non-technical people are automating Jira workflows today. Why am I teaching you this? After 14+ years consulting, I use the API constantly: * Testing… - [JSM Onboarding System with Assets: Automatic Hardware Tracking (Premium)](https://projectflow.co.uk/jsm-onboarding-system-with-assets.md) - Yesterday I showed you the complete onboarding system using JSM Standard. Today, we're adding Assets for automatic hardware tracking. New to Assets? Start with my JSM Assets tutorial. Same client. Same 1,500-person insurance company. But now we're tracking every laptop, monitor, and phone from assi… - [Complete JSM Employee Onboarding System (No Premium Required)](https://projectflow.co.uk/complete-jsm-employee-onboarding-system.md) - Real client story: Last month, a 1,500-person insurance company in London called me. Their onboarding was a disaster—new employees waiting weeks for laptops, system access, everything. We rebuilt the entire system in JSM. Three weeks of delays became three days of efficiency. This is exactly how we… - [JSM Quick Start Guide: Set Up Your First Service Desk in 15 Minutes (2026)](https://projectflow.co.uk/jim-quick-start-tutorial.md) - A word from someone who's done this hundreds of times: After 14+ years implementing JSM for everyone from the BBC to Lloyds Bank, I've learned something crucial—people massively overcomplicate this. The out-of-the-box setup is actually brilliant. Yes, even for large enterprises. Let me show you how… - [Jira Plans: The "Helicopter View" That Transforms Project Visibility](https://projectflow.co.uk/jira-plans.md) - Introduction: The Visibility Crisis Every Organization Faces Let me be direct: 98% of my clients struggle with visibility when they first come to me. After 14 years consulting for organizations like BBC, Vodafone, NHS, and Lloyds Bank, this is the most common pain point I encounter. Teams are drown… - [Do You Really Need Atlassian Guard? A Consultant's Honest Assessment](https://projectflow.co.uk/atlassian-access.md) - Introduction: The Question Every Organization Asks "Do we need Atlassian Guard?" After 14 years of implementing Atlassian solutions for enterprise clients like BBC, Vodafone, NHS, and Lloyds Bank, I hear this question constantly. And here's the truth: the answer is almost never simple. Like most co… - [Jira Kanban Setup Like a Pro: Complete SOP Tutorial 2025/2026](https://projectflow.co.uk/jira-kanban-pro-setup.md) - Introduction Welcome to the ultimate guide for setting up your Jira Kanban project like an absolute boss. Whether you're managing a development team, running marketing campaigns, coordinating HR processes, or handling customer support tickets, Kanban is your go-to methodology for visualizing work a… ## Optional - [RSS Feed](https://projectflow.co.uk/rss/) - [Sitemap](https://projectflow.co.uk/sitemap.xml) - [Full content of pages and posts](https://projectflow.co.uk/llms-full.txt)